Good hotel and spacious room, the only thing is that it’s far away from Portsmouth city centre so had to take an Uber everywhere. Paid £10 for parking for 2 days not bad but could be included in the price.
Hotel is great the the staff service was poor for such a brand. We asked for assistance/serrvice 2-3 times. Each time the reception recorded the requested but never acted on it. They could do better!
Ujjaval Chandhock
家庭出遊
豪華特大床房
入住於2025年05月
3.0
評價於:2025年05月28日
We recently stayed at the Marriott Hotel Portsmouth. While the rooms were spacious and comfortable, what followed left a very bitter aftertaste.
During our stay, some of our baby’s utensils were stolen from the room, items we had brought especially for our infant. We reported this to the hotel three separate times. Not once did anyone follow up. No updates, no acknowledgment, nothing.
Finally, during checkout, we reminded them again, only to be told they would take our details and get back to us. Unsurprisingly, we never heard back.
What’s most disappointing isn’t the stolen items—though that in itself is unacceptable, but the complete lack of courtesy, empathy, or responsibility shown by the staff. For a hotel carrying the Marriott name, this was a serious letdown.
Good hotel and spacious room, the only thing is that it’s far away from Portsmouth city centre so had to take an Uber everywhere. Paid £10 for parking for 2 days not bad but could be included in the price.
Hotel is great the the staff service was poor for such a brand. We asked for assistance/serrvice 2-3 times. Each time the reception recorded the requested but never acted on it. They could do better!
Ujjaval Chandhock
家庭出遊 豪華特大床房
入住於2025年05月
3.0
評價於:2025年05月28日
We recently stayed at the Marriott Hotel Portsmouth. While the rooms were spacious and comfortable, what followed left a very bitter aftertaste.
During our stay, some of our baby’s utensils were stolen from the room, items we had brought especially for our infant. We reported this to the hotel three separate times. Not once did anyone follow up. No updates, no acknowledgment, nothing.
Finally, during checkout, we reminded them again, only to be told they would take our details and get back to us. Unsurprisingly, we never heard back.
What’s most disappointing isn’t the stolen items—though that in itself is unacceptable, but the complete lack of courtesy, empathy, or responsibility shown by the staff. For a hotel carrying the Marriott name, this was a serious letdown.
M423053****
獨自出遊
豪華特大床房
入住於2025年10月
Xiaoxiaoweikuier
商務出差
家庭豪華兩張雙人床房
入住於2025年08月
Youyujunjunzi
夫妻/情侶出遊
豪華特大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊
豪華特大床房
入住於2025年04月
EnyaWilling
商務出差
豪華特大床房
入住於2025年01月
Feiyang
家庭出遊
家庭豪華兩張雙人床房
入住於2025年07月
訪客用戶
商務出差
豪華特大床房
入住於2025年10月
Ujjaval Chandhock
家庭出遊
豪華特大床房
入住於2025年05月
_M1385740****
好友出遊
豪華特大床房
入住於2025年03月
Nanshanxiaomai
家庭出遊
家庭豪華兩張雙人床房
入住於2025年07月
M423053****
獨自出遊 豪華特大床房
入住於2025年10月
Xiaoxiaoweikuier
商務出差 家庭豪華兩張雙人床房
入住於2025年08月
Youyujunjunzi
夫妻/情侶出遊 豪華特大床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 豪華特大床房
入住於2025年04月
EnyaWilling
商務出差 豪華特大床房
入住於2025年01月
Feiyang
家庭出遊 家庭豪華兩張雙人床房
入住於2025年07月
訪客用戶
商務出差 豪華特大床房
入住於2025年10月
Ujjaval Chandhock
家庭出遊 豪華特大床房
入住於2025年05月
_M1385740****
好友出遊 豪華特大床房
入住於2025年03月
Nanshanxiaomai
家庭出遊 家庭豪華兩張雙人床房
入住於2025年07月